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It is the customer’s responsibility to inspect any products for damages prior to signing for items from shipping Freight Company. Failure to do so will VOID any Damage / Warranty Claims. If damages are noticed DO NOT SIGN OFF and a Picture of the damages must be provided at the delivery site to prove the claim. contact our office immediately. 1.877.269.8068 all orders are sold as-is, no returns or cancellations once Invoice has been processed. any Bowls ordered and requested to drill a hole for Manual key Valve are Voided to any and all warranty and shipping claims. All sales are final. If deemed to restock by Backyard Blaze an in-store credit only will apply. Backyard Blazes policies, terms and conditions agreement located within Backyard Blaze website and partial within the invoice. Dates given are an estimated time of arrival only. Backyard Blaze will not be held accountable for late delivery of any products from vendors if in fact a verbal timeline was given. Timelines are a projection given by 3rd party vendors and can change daily. All over the phone orders and online orders taken have customer mentioned within Authorization to process full payment of the invoice. Any and all litigation, filings/disputes or hearings are to be arbitrated and held in Clark County, Nevada, City of Las Vegas. Customer agrees to indemnify, defend and hold harmless Backyard Blaze or any of their employees of any wrongdoing verbal or written. Customer will not seek any damages personal or property, financially or monetarily. Customer will not disparage Backyard Blaze or its employees in any way, media, verbal, written or social media in a negative view. Backyard Blaze holds the rights to uphold these terms and agreement at the Customers expense and by agreement to do business with Backyard Blaze agrees to these terms and are aware of any legal obligations by doing so. Review of terms and conditions within and allowing Backyard Blaze to process payment commences agreement between customer and Backyard Blaze. The customer takes full responsibility for all concrete, Copper, Stainless Steel, and Tiki Torches but not limited to and including any products sold on this website, Burners Fire Glass Ect... when customer signs for the product from the shipping agent. Extended warranty plans available. If the customer notices a damaged product it is their responsibility to NOT sign off on the delivery order and to contact our office immediately. Bowl damages do not include spiderweb cracks that are superficial. Damages are bowls cracked through the whole bowl and or at least a 1/8th wide. Concrete can create spiderweb cracks through its curing process and vibrations of shipping. This does not constitute a damaged bowl.