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Customer Service Available at (877) 269-8068
Installation Instructions Technical Support FAQ About Backyard Blaze Fire Glass Calculator

Extended Warranty Policy

Backyard Blaze Warranty Terms and Conditions.

Backyard Blaze Limited Warranty Terms and Condition are as follows;

Concrete Fire Bowls: All Concrete Fire Bowls are made with a Fiber Re Enforced Concrete and added water sealer, then Cured and set prior to delivery. We are confident that all bowls manufactured are of great strength and free of any manufacturer defects. Backyard Blaze ensures to our extended warranty customers that all bowls are delivered in an acceptable manner free of cracks and defects.

Warranty claim covers and is limited to:

Major cracks in bowls consisting of 1/8th of an inch or larger from top to bottom of bowl. Spider cracks are normal and will happen to all bowls throughout the season due to temperature changes and concrete expanding and contracting. These are not covered under a warranty claim.

Chips from and objects bumping into a bowl is not part of our warranty claim. We do offer a free touch up kit for the owner to repair the bowl at their labor expense.

Water seeping through the bowls:

We do not guarantee, nor warranty any part of our bowls from long term water that can seep sthrough the bowls. Though we put water sealer into our product to seal water, this chemical can lose its effect over time and it is recommended to apply a Thompson Water Sealer to the inside and outside.

Fire Bowl Warranty Coverage:

Backyard Blaze will replace any Concrete Fire Bowl with a certificate of Extended Warranty Card from Backyard Blaze. Backyard Blaze will deem the final decision to the damage of the bowl. This will be done by first having the customer send a picture of the bowl to sales@backyardblaze.com so we can assess damages for the claim mentioned.

After review Backyard Blaze will process a new Concrete Fire Bowl with the same information provided from the original invoice and from the original purchaser. Fire bowls are Nontransferable to new customers or homeowners.

All warranties are subject to Backyard Blaze’s installation and specification within the PDF’s provided on our web site. Any alterations or deviations from our specific installation instructions will void all warranties deemed. This will include any and all of our products provided under Extended Warranty.

 

Hardware:

BACKYARD BLAZE LIMITED AND OR EXTENDED WARRANTY

Backyard Blaze warrants its products to be free from defective material and workmanship for the period of time indicated below for each product line. The warranty time periods listed below are from the original date of purchase. Backyard Blaze agrees to repair or replace, at its sole discretion, a defective product if returned to Backyard Blaze within the warranty period and accompanied by proof of purchase. This warranty does not extend to any Backyard Blaze products which have been subject to misuse, neglect, accident, incorrect wiring or to use in violation of operating instructions furnished by us, nor extend to any units altered or repaired for warranty defect by anyone other than Backyard Blaze. This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products. Some states do not allow limitations on how long an implied warranty lasts, and/or the exclusion or limitation of incidental or consequential damages so the above limitations and exclusions may not apply to the original CUSTOMER. This warranty gives you specific rights and you may also have other rights, which vary, from state to state. If you have any questions concerning this warranty call (877) 269-8068

Extended warranty plans are only available within  the first 30 days of original date of purchase. Extended warranty plans offered to grandfathered customers are on a case by case acceptance and may be refused without any notification by Backyard Blaze at any time.

Electronic Ignition Systems (AWEIS SC, AWEIS HC, Vulcan Fire Module, Auto Fire on Water Surface System):

All electronic ignition systems are warranted for (1) year with a limited warranty for (2) years. As part of the one year warranty, in the event a system has to be replaced due to a defect/malfunction of the system, Backyard Blaze will replace the system free of charge. This warranty does not cover labor costs. Problems in the functioning of the systems due to gas plumbing or electrical installed by others are not covered under this warranty. In the event a system fails after the first year (from date of purchase) and within two years of date of purchase, the cost for a replacement system is at a discount rate of 50% of the current listed price. Backyard Blaze is not responsible for the cost of labor incurred for replacing a system purchased at the discounted rate.

Backyard Blaze offers many other Hardware Components to complete a fire feature. Warranties are as followed.

  • All Weather Electronic Ignition System and Submersible Electronic Ignition System (AWEIS-1 and -2 including SUBEIS)
  • Manual Tiki Torches including all working components
  • Automated Remote Tiki Torches including all working components
  • Key Valves
  • Fire Rings
  • Spillway Kits

These products are part of the extended warranty coverage and limited to only these products.

 

Warranty includes replacement of malfunction components do to Manufacturer defects. This includes any and all parts within any one component. Customer must provide a copy of the original invoice with purchase date of order and Certificate of Extended Warranty receipt to exchange any parts.

Note: If installation of the product was deemed to be installed outside of our installation instruction or altered any of the component parts in any way warranty will be voided.

Backyard Blaze reserves all rights to confirm or deny all warranty claims provided by customers provided for review under warranty claims.


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