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Customer Service Available at (877) 269-8068
Installation Instructions Technical Support FAQ About Backyard Blaze Fire Glass Calculator

Warranty:

Backyard Blaze
warrants our products to be free from defects in manufacturing for a period of 6 months from the date of purchase, except for Automated Tiki Torches and Remote Fire Module (AWEIS-1) and (AWEIS-2) All Weather Electronic Ignition System, which are warranted for 1 year. Should you have a Warranty Issue, please contact sales@backyardblaze.com  for a return authorization number (RA). The RA number will be emailed or faxed to you along with the address to ship the products too. The RA number must be clearly marked on all packages shipped to Backyard Blaze. No returns will be accepted without a return authorization number clearly marked on the outside of the package. 
 
There will be no returns on custom orders, These consist of, Any Concrete Bowls, Bowls, Copper Bowls, Stainless Steel Bowls, Bamboo Poles, Galvanized Poles, Faux Finished Poles, Fire on Water Manifolds that have been used. Backyard Blaze will accept a refund to the customer if the products listed above have not been opened from the original box shipped and no damages where done to the product. Propane tanks that the seal has been broken including fire rings that have been used. All packages and products must be shipped prepaid to the address provided with your return authorization (RA). Any package returned without an RA number clearly marked on each package or opened packages will be voided from warranty or returns. The cost of the refused shipment due to any damages from freight company will not be paid by the customer. It is the customers responsibility to make sure that any products received from Backyard Blaze is in good sound condition. If the customer accepts any products from the freight company by signing off and accepting and than realizes there are damages Backyard Blaze will not be held responsible and any cost to replace the product including shipping will be at the customers expense. The returned product will be inspected, If Backyard Blaze or manufacturer determines the product is defective it will be replaced or repaired at the sole discretion of Backyard Blaze or manufacturer. Warranty does not cover any aspect of concrete bowls used with natural wood as direct heat will crack the bowl. This will VOID any Warranty Immediately. All Bowls provided by Backyard Blaze are to be used Only with Liquid Propane or Natural Gas as the fuel source and Fire Ring needs to be designed with proper sizing. If the item was replaced or repaired under warranty, all shipping costs will be reimbursed to the customer for returns to Backyard Blaze.

Installation:

Backyard Blaze: will provide installation instructions for the product(s) and can also be down loaded from our home page of our web site under (Important Links or Installation Instructions) PDF files. Installation of the product(s) are to be done by qualified, licensed, electricians, gas fitters etc… It is your (Customer) responsibility to meet and comply with your (There) State’s licensing and contracting requirements and regulations of installation of products provided by Backyard Blaze. Failure to do so may result in voided manufactures terms, fines and penalties from the state you are installing product(s) in. Backyard Blaze will not be held responsible for any failure or damage(s) or personal damage due from improper or unlicensed installation of product(s) provided by Backyard Blaze. Any tampering or altering of products provided by Backyard Blaze will be voided immediately and warranty canceled including returns.

Payments:

Backyard Blaze: All payments for orders are to be cleared funds prior to shipping of any product(s). All time frames for shipping are projected dates only. Generally we offer a (7) business day delivery but some orders could be (10) to (15) business days or more. This does not include the shipping time it takes to be delivered. Custom orders can take up to 6-8 weeks for delivery this includes AWEIS-1 & AWEIS-2 and Automated Tiki Torches, Copper Bowls, Stainless Steel Bowls and Concrete Bowls. All special / custom orders are based on supply and demand, this would include, concrete bowls, copper bowls, stainless steels bowls, tiki torches, remote controlled units, (AWEIS-1) (AWEIS-2) and Bamboo products, Galvanized Poles, Faux Poles and any custom metal Burner kits. Delivery dates can fluctuate due to freight companies pick-up and transportation schedules. Backyard Blaze does not guarantee any delivery dates. Backyard Blaze will not be held responsible in any way due to late delivery of product(s) or loss of product(s) made between the freight company and Backyard Blaze or outside manufacturer distributor. Purchasing customer will accept the cost of return shipping to manufacturer (Backyard Blaze) in the event of any return product under returned products terms & condition mentioned with-in.

Certifications/Inspections:

At this time there is no category for Decorative Backyard Blaze Features by UL (underwriters laboratories) or AGA/CSA (American gas association, Canadian Standards Association) so our kahuna series torches, automated tiki torches, remote control fire module have no certification. All of the parts used in the manufacturing of these products are made with UL or AGA/CSA or equivalent certified materials. The above companies (Manufactures) are working on creating the guidelines for a "Decorative Backyard Blaze category.

It is the sole responsibility of the customer to know and meet any local, county, or state codes and inspection requirements for the installation of fire features. We will assist in any way we can but the cost and procedure to meet those requirements is solely the responsibility of the customer.

Litigation:

Any legal disputes are to be addressed in the jurisdiction of Las Vegas, County of Clark,  Nevada for adjudication of any disputes and / or claims between the customer and Governing Company, Development In Motion, LLC DBA: Backyard Blaze. Customers, Contractors will pay out of pocket to meet there court dates in the State of Nevada, City of Las Vegas. If no representative appears in court it will be noted that by default Backyard Blaze wins there case. Customer will pay for any and all legal cost incurred through arbitration and Attorney Fees including loss of cost to the company, Interest, Merchant Fee's and Product. It is Backyard Blaze’ interest to meet specific requirements to our customer, Vendor, Dealer, or Contractor. We value your business and strive to maintain a professional relationship and look forward to many years of continuing business.The terms and conditions herein may be altered from time to time by Backyard Blaze or governing Company, Development in Motion, LLC. In the event this occurs we will provide an updated notice on our web site under warranty's.
 
Funds:
 
All payments are to be cleared of funds prior to delivery. After funds have been cleared your order will be posted for commencement. Any returned checks  (NSF) Non Sufficient Funds will be charged a $45.00 fee.
 
Special Note:
 
Any cancelation or charge back of credit card after processing or receiving product (s) is unlawful and litigation will be commenced immediately. A dispute of conditions may be addressed by way of the BBB (Better Business Bureau). Backyard Blaze will make the attempt to correct any issue with in reason.

Backyardblaze governs all prices of all other websites under our cooperation Development and Motion LLC. 


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