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Customer Service Available at (877)269-8068
Installation Instructions Technical Support FAQ About Backyard Blaze Fire Glass Calculator


It is the customer’s responsibility to inspect any products for damages prior to signing for items from shipping Freight Company. Failure to do so will VOID any Damage / Warranty Claims. If damages are noticed DO NOT SIGN OFF and it is a Must to take pictures of damages on delivery site. contact our office immediately. 1.877.269.8068 all orders are sold as-is, no returns or cancellations once Invoice has been processed. All sales are final. Any Bowls that a requested to have a hole drilled for Manual key Valve Voids all Warranty and shipping claims. If deemed to restock by Backyard Blaze an in-store credit only will apply. Backyard Blazes policies, terms and conditions agreement located within Backyard Blaze website and partial within the invoice. Dates given are an estimated time of arrival only. Backyard Blaze will not be held accountable for late delivery of any products from vendors if in fact a verbal timeline was given. Timelines are a projection given by 3rd party vendors and can change daily. All over the phone orders and online orders taken have customer mentioned within Authorization to process full payment of the invoice. Any and all litigation, filings/disputes or hearings are to be arbitrated and held in Clark County, Nevada, City of Las Vegas. Customer agrees to indemnify, defend and hold harmless Backyard Blaze or any of their employees of any wrongdoing verbal or written. Customer will not seek any damages personal or property, financially or monetarily. Customer will not disparage Backyard Blaze or its employees in any way, media, verbal, written or social media in a negative view. Backyard Blaze holds the rights to uphold these terms and agreement at the Customers expense and by agreeing to do business with Backyard Blaze agrees to these terms and are aware of any legal obligations by doing so. Review of terms and conditions within and allowing Backyard Blaze to process payment commences agreement between customer and Backyard Blaze. The customer takes full responsibility for all concrete, Copper, Stainless Steel, and Tiki Torches but not limited to and including any products sold on this website, Burners Fire Glass Ect... when customer signs for the product from the shipping agent. Extended warranty plans available. If the customer notices a damaged product it is their responsibility to NOT sign off on the delivery order and to contact our office immediately.
All orders processed through the website or over the phone with or without a signature is a binding agreement between Backyard Blaze and the Authorized customer. Once an order is processed Backyard Blaze holds all the rights to resolve or credit an account based on Backyard Blaze discretion. Chargebacks done by any customer at any point will be viewed as a breach of the agreement between Backyard Blaze and Authorized customer and can result in additional expenses to be paid by the authorized customer. If the authorized customer does not pay for additional fee's One of Two or possible both will be saught out. Attempt to collect additional fees by resolution of Court in the State of Nevada including any and all court filing and fee's obtained through this effort or sent to Collections for outstanding cost. If a Chargeback is commenced by Authorized customer and Backyard blaze Wins arbitration with cardholder the Authorized cardholder is liable to pay for loss of additional Merchant Fees and Gateway fees. Any currency of invoice held up in arbitration will be subjected up to 25% of customers invoice to be paid immediately to Backyard Blaze.
Special Note:
Any cancelation or chargeback of a credit card after processing or receiving the product (s) is unlawful and litigation will be commenced immediately. A dispute of conditions may be addressed by way of email, phone to allow Backyard Blaze the opportunity to resolve any open issue. Backyard Blaze will make the attempt to correct any issue within reason.