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Customer Service Available at (877) 269-8068
Installation Instructions Technical Support FAQ About Backyard Blaze Fire Glass Calculator



Thank you for contacting our customer service department. Please follow these Important Steps so that we can better serve you with your issues.

If you are experiencing issues with your Automation System, AWEIS, SUBIES or Automated Tiki Torches only, please follow these steps.

First step is to refer to our troubleshooting steps located on Page 12. After you have attempted to resolve the issue and the Automated System is still not working properly please continue with the steps listed below.

Here is a Link to the Troubleshooting Steps. Install Instructions

1.) Email us your purchase information. Name, Date when you purchased the products. What steps have you done to rectify the issue. Please attach a short video and a couple of close pictures of the installation of the hardware showing us what the system is currently doing.

2.) email your inquiry to sales@firebydesign.com

3.) If you need immediate attention to resolving your issue's you can call our technical support line at: (877) 807-8923.

Note: We cannot thoroughly assist you until you provide us with information that is require mentioned above. If you are in need of any other support towards our Fire Bowls or other Hardware please call our office at: (877) 269-8068


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(877) 269-8068